Delivery & Shipping
- We have manufacturing partners all over over the world, including Asia. To save you money, we ship from factory directly to you. As many of our items are shipped internationally, shipping times vary. We always aim to process your order within 5-7 working days. Please note that international shipments may take up to 35 days. We thank you for your support and patience.
- At times, some orders may take up to 7 weeks, depending on various factors such as accessibility of location and any potential delays with customs. If you have any questions, or if you are experiencing any unexpected delays with receiving your order, please contact us for assistance.
Customs & Import Taxes
- Orders may need to clear customs in your country.
- Please check if your order will incur additional import duties, taxes or other customs related charges.
- Import duties, taxes or other customs charges will be collected by the shipping company upon delivery.
- Durians.com is not responsible for delays caused by the customs department in your country.
- Additional costs or delays may occur during international trade. We sincerely hope that you do not use additional import costs or customs clearance delays as a reason for requesting refunds or leaving negative feedback. We value all our customers and we hope we can be treated fairly too.
Description of Shipping Times
- Standard Shipping: 5-7 working day processing, 21 - 35 business days shipping
Shipping Delays / Problems
Occasionally, there may be an issue or a problem with shipping, which is unfortunately out of our control, and comes down to the individual shipping service used, or any possible security/customs hold-ups. If your item has not arrived in the time specified above, please contact our support team who will be able to assist you further.
In order for us to get the items to you as fast as possible, items may be shipped in separate packages.