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Refunds

Thank you for shopping with Durians.com. We have a 30 day, full refund policy. For us to better assist you on your refunds, please read this page in its entirety.

To begin your refund, we require a receipt or proof of purchase. You can easily find this in your email when you purchase from us. 

There are certain situations where only partial refunds are granted.

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds
Once the item is returned to us, received and inspected by our service team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days.

Late or missing refunds (if applicable) 
If you haven’t received a refund within the stipulated time, please check your bank account the purchase was made with first.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us here.

Sale items (if applicable)
Only regular priced items may be refunded. Sale items cannot be refunded.

 

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